Terms and Conditions
The following terms and conditions shall apply to all purchases made from the Net Exchange Ltd.
The placing of an order indicates acceptance that these are the only terms that shall apply to the transaction.
No variation of these terms will be valid unless made in writing and signed by both parties.
We, Us and Seller means the Net Exchange.
You, Customer and Buyer means the person or body purchasing the goods.
Goods means the items ordered by the Buyer.
The prices quoted or shown on the Seller’s website are exclusive of Vat and shipping unless stated otherwise.
Occasionally an item will due to an error be listed with an incorrect price and in such instances We will not be obliged to supply the goods at that price.
We reserve the right to vary the price quoted due to factors out of our control. Before doing so the Seller will contact the Buyer to inform them of the necessary change.
Cleared funds must be received before despatch of the goods unless the Buyer has a credit account with the Seller.
Payment can be made at checkout on the website, bank transfer or by sending a cheque to the Seller.
Credit Account holders must pay for the goods as agreed at the time of purchase and stated on the Sellers invoice.
The Seller shall be entitled to charge interest at the statutory rate defined by the Late Payment of Commercial Debts Act on any overdue accounts.
Any date or date stated by Us for delivery of the goods is given and intended as an estimate only.
Whilst every reasonable effort will be made to keep to the stated delivery date and time We shall not be responsible for any costs, losses or consequences of any delays.
If a Customer requests delivery by instalments further delivery charges will apply to the order.
The Customer shall make all the necessary arrangements for the delivery of the goods at the delivery address. If the Customer fails to take delivery on the date agreed further delivery and storage charges shall apply.
Large items will require the assistance of the Customer or their agent to enable delivery and unless agreed beforehand the driver will only be obliged to assist the customer in delivering the item to a ground floor location. This is subject to there being adequate access and that it can be achieved within a reasonable timescale.
Shortages, Incorrect Goods and Damage
The Customer is responsible for signing for the correct number of parcels and any discrepancies along with any damage should be noted on the delivery driver’s manifest.
Any shortages or damage must be reported to the Seller in writing within 48 hours of receipt.
If on inspection the goods do not correspond to the Customers order then the Buyer will notify the Seller in writing within 48 hours of delivery.
Non delivery must be reported within 3 days of the expected delivery date.
The Customer must allow the Seller time to investigate any claims made under this condition. Once the investigation has been completed the Seller will notify the Buyer on its findings.
If the Buyer wishes to return an item then they must contact the Seller in writing informing them of the goods, quantities and the reason for the return. The Seller if in agreement will issue the Buyer with a returns number which must be visible on the outside of any packages returned to the Seller.
The Buyer is responsible for the packaging and cost of returning the goods.
The Seller reserves the right to reduce the credit value to allow for any costs to repair goods which have been damaged to a satisfactory condition or where this is not possible to charge in full for such goods.
No credit will be issued for the carriage charged for the shipment of the goods to the Buyer on the original invoice.
We will not be liable to the Buyer for loss of profits, incidental or consequential loss or any damage whenever of howsoever arising.
Although upon delivery of the goods to you, the goods shall be at your risk, the legal ownership will remain with the Seller until full payment is received. Until title passes from us, the Buyer shall hold the goods as Bailee of the Seller and shall store or mark them so that they can be identified as the property of the Seller.
We will not be under any liability whatsoever to You for any delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstances beyond our control.
The Seller may suspend or cancel the supply of goods and services if the Customer fails to make any payment due, or otherwise defaults in its obligations under this contract.
If any part of these conditions is proven to be invalid or unenforceable the validity or enforceability of any other part of these conditions will be unaffected.
These terms and condition shall be governed by and interpreted in accordance with English law and both the Seller and Buyer shall submit to the exclusive jurisdiction of the English courts.